Return Policy

Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you and if your order is covered by our 90 Return Policy.

The following reasons are covered by our 90-day FULL COVERAGE Return/Exchange Policy.

1. We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
2. You received the incorrect products. If the picture’s appearance is different from the photo provided to Isnever.
3. Paint is chipping, crystals are falling off, etc. (We will only replace the item(s) or exchange them for item(s) of equal or lesser value.)

Return Process

TTo request a return, please contact our customer service team. One of our representatives will then reply to you via email with instructions. If you require assistance, please contact our online service:

Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.

Cancellation Policy

Customers are able to cancel or change their order for free within 24 hours of purchasing. Please note that all canceled or changed orders of personalized items have a 30% restocking fee after 24 hours.